Shipping & Returns

RETURNS

  • Customers pay shipping for returned items.
  • Items must be returned within 30 days of the date is was shipped.
  • Product must be in new condition, unwashed, and with original packaging.
  • Returns will only be processed with a Return Authorization number.
  • Exchanges for size / colour is the responsibility of the customer and must be done through the returns process.
  • Only items purchased through our webstore can be returned directly to Akta.  All retail purchases must be returned to the original authorized dealer.  
  • Once an item is received and return is approved, a refund will be issued.
  • Any duties or return fees incurred will be deducted from your refund.

Shipping Policy

Free Shipping

We are glad to offer FREE SHIPPING on orders over $100(cad) in Canada and the USA (excluding Hawaii), orders over $150 for Australia and New Zealand, and orders over $250 for Europe and the United Kingdom.

Shipping Options

We offer economy and expedited shipping options. All FREE SHIPPING will be sent economy and have the option of upgrading to expedited for the difference in cost.

Duties and Taxes

Any duties or taxes that an order may incur will be covered by the customer.  

Order Processing

We will try to get your order processed as soon as possible, but in most cases it will take up to 72 hours except for long weekends and holidays. Long weekends can take up to 96 hours as we might just be off doing whatever it is you’re probably doing. Customers will be notified well ahead of holidays on when it is optimal to have your orders in by.

Order Tracking

Orders are confirmed by email receipt and shipping confirmation with tracking number.

Returns

The customer is responsible for return shipping unless there was an error with the order. Return orders must be received by Akta within 30 days.  

Any duties or return fees incurred will be deducted from your refund.

Damaged Orders

Orders damaged in transit will be rectified immediately. Please contact us as soon as it is obvious the item(s) have been damaged in transit and we will work with you to have a replacement sent out as soon as possible. We will then coordinate with you to have the damaged item(s)/order returned to us.